Refund Policy

This Refund Policy applies to all paid subscriptions purchased on Revu Genie, operated by Revu Genie and available at revugenie.co.in. Please read this policy carefully before subscribing.

1. Free Trial Terms

New business accounts on Revu Genie receive 5 complimentary review sessions at no charge. This trial period allows you to experience the core features of the platform — including the customer review flow, AI draft generation, and your business dashboard — before committing to a paid subscription.

Key conditions of the free trial:

• No credit card or payment information is required to start the free trial.
• The free trial sessions expire 7 days from account creation.
• No refund is applicable to the free trial as no payment is taken.
• Once the trial sessions are used or the 7-day window closes, a paid subscription is required to continue using the platform.

2. Paid Subscription Cancellation

You may cancel your Revu Genie subscription at any time from your account dashboard or by contacting us at legal@revugenie.co.in.

When you cancel your subscription:

• Your subscription will remain active until the end of the current billing period.
• You will not be charged for the next billing cycle.
• Access to your dashboard, QR code, and review flow will continue until the period ends.
• No partial refunds are issued for unused days within a billing cycle unless you qualify under the Refund Eligibility terms below.

3. Refund Eligibility

We offer a 7-day refund window from the date of your first paid subscription charge. If you are unsatisfied with Revu Genie for any reason within this window, you are eligible to request a full refund of the amount paid.

To be eligible for a refund:

• The refund request must be submitted within 7 calendar days of the initial payment date.
• The request applies only to the most recent payment — refunds are not available for prior billing periods.
• The policy applies to the first paid subscription only. Subsequent renewals are non-refundable.
• Refunds are not available for accounts that have been suspended due to a violation of our Terms of Service.

Refunds are processed to the original payment method within 5–10 business days of approval, subject to your bank or payment provider's processing times.

4. How to Request a Refund

To request a refund, contact us at legal@revugenie.co.in with the subject line "Refund Request" and include the following details in your email:

• Your registered business name.
• The email address associated with your Revu Genie account.
• The date of the payment for which you are requesting a refund.
• A brief reason for the refund request (optional but helpful).

We will review your request and respond within 2 business days. If your request is approved, the refund will be initiated promptly.

5. Contact Us

If you have any questions about this Refund Policy, please reach out to us at: